It's been a busy time of late between some increased travel while working with some great clients in Auckland, plus touching base with some in Christchurch, working with some really interesting individuals as part of the LinkedIn Mentoring program, preparing for our workshop next week on Understanding & Improving The Customer Experience and of ...

A lot of the time when you ask companies about their ISO9000 compliance they are ever so eager to show you their quality statistics, the Xbar charts and a multitude of other charts, talk about their outgoing and incoming quality checks and of course customer returns levels. All of which is great, but that's only a part of ISO9000 and some would arg...

Lets start a conversation about your company values, you know that list of words or phrases that you have pinned to a wall somewhere, the ones that the exec team brought back from the golfing weekend or outward bound event or hot spa deep breathing team joining session (I don't think these actually exist but sometimes I can be surprised). That grou...

When you ask people what is the most important principal of a quality management system, you will undoubtedly get a multitude of answers, some formed by facts, some not so much and some are just sitting on the fence claiming all are important. Anyone who knows me will agree here, I'm not much for sitting on the fence! Maybe it's part of being ...

Every business has problems, it doesn't matter the size or complexity of the business issues come up, daily some large and some small. What defines great business and great business cultures is how they solve those problems both in terms of the solutions they come up with and the methods they use to do it. The size of the problem often dictate...

On Wednesday morning my alarm went to remind me to get up to watch SpaceX's Falcon Heavy take off on it's test flight. Truth be told I didn't need the alarm, I was up already and excited, this was history in the making. Then, disappointment it was delayed by over an hour because the wind conditions weren't quite right. Finally the wind was good, th...

The Complete Process We love the Thematic Goal Process, we've talked about it often here and we've even designed some templates to help you make it work but we wondered what else can we do to help. The, it hit us, an E-Book.. something you can take away, print off, hand out to friends colleges so they can discover the process in their own...

You will have heard the saying - if a tree falls in the forest does it make a noise, well Productivity is kind of the same, Are you really productive if no one knows or rather how do you know you are productive if you are not actually measuring it? A question we always ask clients is how you view your business? Is it effective, ...

We have all been to those off site 'strategic' meetings where you spend more time hiking through hills, playing golf, river rafting, falling off tables in the obligatory 'trust' exercises and, I'm sure, many more "Team Building" exercises I haven't even thought about. What a waste of precious time, don't get me wrong I'm not saying t...

Becoming a Budget Ninja may not sound like something to aspire too but believe me, once you learn the ways of the budget Ninja you wont go back! Your busy getting prepared, you have studied with the grand master of the finance department and know what your challenges are. You've carefully read (and printed out our info-graphic) for 8 Tips...