Last week I was involved in a conversation with a person I met at a networking event where we were discussing problems they were having at their workplace with people not following processes. They ask...

One of the great things about doing online surveys is that you can get completely honest feedback from people about virtually anything. One of the downsides of course of doing surveys is that you have...

You have done it, the ISO9001:2015 certificate is on the wall and all that hard work of building a Quality Management System that really delivers for your organisation is behind you, so why are we tal...

Congratulations, you have got to the point where it is time for the stage 2 audit of your new ISO9001:2015 certification audit of your Quality Management System. You have spent many hours trainin...

How do you measure success? Is it money? Is it fame or influence is it the ability to do what ever you want or is it something else? I'd like to argue that it is none of these, you may end up with one...

It's finally time, you have done all the hard yards and now it's time to actually get your new ISO9001:2015 system officially certified, so what exactly does that mean and how do you do it, there are ...

As we have worked through all of the clauses within ISO9001 in this blog series we have highlighted a number of areas where you need a document or need to be keeping a record of things, but to be fair...

A month ago I caught up with some friends for a drink and a chat to set the worlds to rights. I should explain that means we had a really good chat about everything that was bugging us and shared our ...

When we start talking to organisations about the use of checklists in their operations to ensure nothing gets missed and what needs to get check or inspected gets, well, checked and inspected we get a...

The management review is possibly one of the most useful parts of the entire standard yet it's also one of the most underused! ISO9001:2015 Clause 9.3 is all about the requirements for that management...

Martin looked at the calendar on his wall and back to the invite on the screen to the off-site review. That can't be right he thought, we only just had an off-site to figure out this strategy stuff. H...

When we talk to people about ISO9001 there are a few things that come up as the reasons not to do it, one is the need to document things, the other is around non-conformance and the final one is alway...