AS9100 and the Actions to Address Risk and Opportunities
John Watt
AS9100 Aerospace Quality Management
As we have mentioned before AS9100 REV D is very much focused on understanding the Risks in your Quality Management System and to your organisation plus how you will handle them. It makes sense, working in the aviation, space and defence industries is risky and the products that come out of those industries are perhaps the some of the highest risk ...
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AS9100D Aerospace defence aviation Clause 6.1
Lean - Process Tracking Letters Template
John Watt
Blog
Free Template - Process Tracking Letters Template   We have put together a collection of daily Process tracking letters that you can use to track all of your key business processes daily and monthly. This allows you to have a great visual management tool to measure improvement across your organisation. They are really easy to use - print ...
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Downloads Free Resources Forms Operational Excellence
How to create a culture of Continuous Improvement when you have no money.
John Watt
Operational Excellence
What would you do if one day your accountant walked in and said Ok boss, we have no money and the bank is going to have to step in. They are going to keep us afloat and let us trade out of the problem, but we need to improve what we do. They want us to increase our productivity, reduce our money tied up in WIP & stock, oh, and they will not let...
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Productivity Continuous Improvement LEAN free tips
AS9100 and the Leadership Clause
John Watt
AS9100 Aerospace Quality Management
The interesting thing about the leadership clause of any standard is that it is one many organisation do not pay enough attention to. It tends to be an area where people still believe it is the quality or the safety or the compliance manager's role and so the senior management team take a hands-off approach leaving things to the person they have ha...
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AS9100D Aerospace defence aviation Leadership
ISO 27001 and The Annex A Clauses - Clause A6
John Watt
ISO 27001 Information Security Management Systems
Clause A6, Organisation of Information Security, of the ISO 27001 is about providing guidance on the management framework of your Information Security Management System (ISMS). Clause A6 is split into two sections, A6.1 covers the Internal Organisation while clause A6.1 covers Mobile Devices and Teleworking (remote working) which is particularly on...
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ISO 27001 Information Security Management Systems Annex A Clause A6
Lean and The Product Path Diagram
John Watt
Operational Excellence
The great thing about lean is that there is always more to learn, there is always improvement in the thinking, the methodologies, the approaches, and the tools that get used. However, the underlying idea never changes, people somehow manage to complicate it when trying to explain what lean is and that perhaps is one of the things that make people t...
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Productivity LEAN Product Flow Process Map
Get rid of the Sacred Cow of Best Practice
John Watt
Operational Excellence
How many times have you heard that a new process or a business change was being done to align to 'best practice'? Other phrases in the same mould are 'that this new process or methodology has worked in many organisation before it'll work here' or even better, 'we work to 'industry standard'? They are all the same thing when it boils down to it, a s...
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Productivity Best practice sacred cows PDCA Continuous Improvement
ISO27001 and The Annex A Clauses - Clause A5
John Watt
ISO 27001 Information Security Management Systems
ISO27001:2013 Annex A for Information Security Management Systems may seem like a bit of a long list of controls, there are 114 of them after all! However, it is fair to say that Annex A of the standard is quite possibly the most important section of the standard because it list's the controls that you need to consider and where appropriate have in...
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ISO 27001 Information Security Management Systems Annex A Clause A5
AS9100D, Terms & Definitions and the Context of the Organisation
John Watt
AS9100 Aerospace Quality Management
When you read through AS9100 D you will notice that where ISO9001:2015 may hint at something or assume you understand what it means, AS9100D is far better at being explicit in what it's talking about. Right off the bat in the scope of the standard for example it states "If there is a conflict between the requirements of this standard and customer o...
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AS9100D Aerospace defence aviation Clause 4
Lean and the art of Pre-Visualisation
John Watt
Operational Excellence
Over the weekend I send some time down in Twizel which is in middle of New Zealand South Island. It is nestled not far from Mount Cook, NZ's highest peak and Queenstown, the adventure capital and is home to some of the most traumatic scenery and stunning views around, especially in autumn as the leaves turn golden and start to fall to the ground. I...
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Productivity Planning Continuous Improvement
Looking for Signals (how Visual Management can reduce tiredness)
John Watt
Operational Excellence
I remember sitting in Biology back in high school (admittedly a long time ago) and the teacher explaining that our bodies were just a big battery for our brain. Sure, we have arms for reaching out and grabbing things, typically food, legs make us mobile so we can run away from the sabre tooth tiger and of course eyes to see the same sabre tooth tig...
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Productivity Visual management Leadership LEAN 5s
ISO27001 and the Improvement Clause
John Watt
ISO 27001 Information Security Management Systems
Clause 10 of ISO27001 Information Security Management Systems (ISMS) is where you get some serious value for your organisation. Along the way to implementing your ISMS you have planned things out, you have implemented your information security management policy, implemented various new processes and systems and in your internal auditing process you...
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ISO 27001 Information Security Management Systems Clause 10 Improvement
5 Top Tips for Creating a Great Internal Audit Schedule
John Watt
ISO 9001 Quality Management
It does not matter if you are working to achieve or already have your International Standards Organisation (ISO) certification internal auditing is a key element you need to master. Internal auditing seems to be one of the areas of real trepidation and confusion around the requirements for internal auditing programs. When we talk with clients who a...
1199 Hits
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Virtual Quality Management QHSE System ISO 9001 ISO 27001
ISO27001 and the Performance Evaluation Clauses
John Watt
ISO 27001 Information Security Management Systems
ISO27001 for Information Security Management Systems clause 9 Performance Evaluation is full of that favourite ISO term "shall" which as we all know means you must do what they are asking. Clause 9 is split into 3 subclauses to help focus you onto the things that really drive the performance evaluation requirements in any management: 9.1 Monitoring...
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ISO 27001 Information Security Management Systems Clause 9 Performance Evaluation
Reasons companies look to move their Compliance System from Paper to Digital & why you should too
John Watt
ISO 9001 Quality Management
The world of compliance is changing, it has had to change. The days of printing a forest worth of trees for your management systems and then keeping them, all safely tucked into a in a folder on the top shelf, is not something you can do today. COVID-19 has surely put paid to that myth once and for all? The idea of looking them it the week before a...
283 Hits
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Virtual Quality Management QHSE System ISO 9001 Digital Compliance Systems
The Effectiveness Lens - Why you should focus on being effective over being efficient.
John Watt
Operational Excellence
Going through university I studied manufacturing systems which is a fancy title for industrial engineering. We were the guys who learned lots about figuring out how to be productive. After university I landed a great job in an electronics company working as, you guessed it, a production engineer. Our focus, we were told was to create processes and ...
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Productivity effective efficient Productive LEAN
What is AS9100:2016 Rev D?
John Watt
AS9100 Aerospace Quality Management
Pretty much everyone in industry at some level have heard of ISO 9001, it is the world's benchmark for Quality Management Systems, not as many however have heard of AS9100D or AS9100:2016 Rev D to give it it's full title. So, what exactly is it and why talk about it alongside ISO9001? AS9100D is the Quality Management Systems - Requirements for Avi...
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AS9100D Aerospace defence aviation
ISO27001 and the Operation Clause
John Watt
ISO 27001 Information Security Management Systems
ISO27001 for information Security Managements Systems Clause 8 Operation is where the rubber starts to meet the road, this is the part of the standard that requires to you to do what you have so far said you will do. If you think about the structure of the standard and apply the Plan Do Check Act (or Adjust) approach that the standard takes then th...
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ISO 27001 Information Security Management Systems Clause 8 Operations
Understanding your ISO Certification Auditor’s Thinking
John Watt
ISO 9001 Quality Management
Even for the experienced ISO Systems manager, audits can be a nervous time. The second guessing of what you have created in your systems and what your ISO certification auditor is going to be looking for can lead to over thinking things and even on extremes the odd restless night. It does not matter if you are certifying to ISO9001 for quality mana...
238 Hits
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Virtual Quality Management QHSE System ISO 9001 ISO 27001 Information Security Management Systems
ISO27001 and the Documented Information Requirements
John Watt
ISO 27001 Information Security Management Systems
Like all ISO Management Systems your ISO 27001:2013 Information Security management System is going to need some documentation. The requirements of exactly what to document however are spread throughout the standard in each clause as requirements for documented evidence or records, typically prefaces with the words shall. Clause 7.5 documented info...
287 Hits
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ISO 27001 Information Security Management Systems
The One Critical KPI
John Watt
Operational Excellence
There are a few things you need to know about Business Metrics or KPI's (Key Performance Indicators), firstly its that they are important, anyone who says any different clearly does not really understand how businesses work. KPI's help you understand how your organisation is performing, if you are winning or losing, getting better or getting worse....
539 Hits
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Productivity KPI Alignment LEAN Customer
5 Steps to Effective Annual Objectives and Organisational Alignment
John Watt
Leadership
With the year almost over a friend of mine got an email from his with a sheet of paper attached asking him to put together his 5 objectives for 2021 and remember they must be SMART! Smart being a SMART Goal which is about being Specific Measurable Achievable Realistic and Time bound. I hate this he said, what is the point, what the heck am I suppos...
330 Hits
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Leadership development Coaching Engagement Objectives
ISO27001 and the Awareness and Communication Requirements
John Watt
ISO 27001 Information Security Management Systems
The great thing about ISO27001:2013 is that it follows the high-level structure set out by ISO as their preferred way of working through a standard. What that means it that pretty much all the new ISO standards follow the same list of 10 clauses in the same order. It is designed to help you align your various management systems. That's really helpf...
600 Hits
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ISO 27001 Information Security Management Systems Clasue 7.3 Clause 7.4
List of mandatory documents required by ISO 27001:2013
John Watt
ISO 27001 Information Security Management Systems
It has been a fair while since ISO27001:2013 for Information Security Management Systems was published yet it's adoption is only really now starting to gain some traction, just in time for the work on the next revision to really get underway. Like all ISO standards there are set requirements about what you must do, ISO list these as "shall" , part ...
4577 Hits
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ISO 27001 Information Security Management Systems Required Documents & Files
ISO27001:2013 Required Documents and Files Checklist
John Watt
Forms - Information Security
Free Checklist - ISO27001:2013 Required Documents and Files  Like everything we do, getting the notes is simple, fill in the form below and we will send it to you for FREE, no catches, no strings attached just simple, tell us where to send it to and it's yours. We have broken all the ISO27001:2013 document & records requirements down ...
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Free Resources Forms ISO27001 Required Documents & Files
ISO27001 and the Resources and Competence Requirements
John Watt
ISO 27001 Information Security Management Systems
ISO2001:2013 clause 7 is all about Support, what do you need, what have you got, does everyone know what they should be doing, have you documented it and a few other things besides that. In this post we are going to cover the first two clauses, clause 7.1 Resources and Clause 7.2 Competence because we think they pretty much go hand in hand, hopeful...
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ISO 27001 Information Security Management Systems Clause 7.1 clause 7.2
Getting an Understanding of the Critical Elements in Your Lean Journey
John Watt
Operational Excellence
Recently I had the chance to catch up with Craig from Mango QHSE to talk about lean. More specifically Understanding of the Critical Elements in Your Lean Journey, what things need to be in place if you are going to have a successful lean transformation for your organisation.  When it comes to lean people get hooked on the tools, forgetting th...
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Productivity Learning webinar Free
The 5 lean steps to stopping fire-fighting at work
John Watt
Operational Excellence
The phone is ringing and you know it is going to be another unhappy customer, the only question is what are they going to complain about? Their product is late, there are defects in what they got, they got the wrong thing, there were too many or not enough. Every time the phone it is a complaint, another fire to be put out, another thing that you n...
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ISO27001 - Information Security Objectives and Planning to Achieve Them
John Watt
ISO 27001 Information Security Management Systems
Having objectives is pretty important if you want to achieve something or get somewhere. Organisations (hopefully) have objectives for most things like profitability, sales per year, marketing and even their ISO9001 Quality Management System. It makes sense then that there should be some objectives linked to your ISO27001 Information Security Manag...
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ISO 27001 Information Security Management Systems clause 6.2 Objectives
If you want better engagement and alignment, then its time to kill the Annual Review
John Watt
Organisational Health
The working year has many milestones that are marked on the wall or outlook calendars. Some are looked on with excitement and some, well not so much. The annual break and long weekends would be the big positives, on the other side we have things like monthly budget reviews and of course the annual employee reviews. It does not matter if you are the...
351 Hits
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Organisational Health Culture Annual Reviews Engagement Alignment
ISO27001 and the Actions to Address Risk & Opportunities
John Watt
ISO 27001 Information Security Management Systems
Like many of the latest ISO standards ISO27001 for Information Security Management Systems takes a risk-based approach to things. That makes sense, since it is hard to make something secure, if you do not understand the risks. Clause 6.1 of the standard – Actions to address risk and opportunities is where this risk-based thinking really kicks into ...
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ISO 27001 Information Security Management Systems risks oppertunities
Building the Lean Muscle
John Watt
Operational Excellence
Last month I was having a chat with a friend about a problem they were having at their organisation. They had been trying to get their people involved in doing some continuous improvement, or any improvement work. They had sat everyone down and told them that they needed to find ways to get products out quicker. The issue was that their order book ...
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Productivity LEAN Toyota kata 5s Continuous Improvement
Organisational Inductions - you are doing them wrong
John Watt
Organisational Health
Recently I was talking to a group of people (all from different organisations) about Standard Work. That is when organisations have a method of doing things, just one method, everyone does it the same way so you can get repeatable results. However, the important thing about these standard work routines or practices is that they do have to change ov...
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Organisational Health Culture inductions values People
ISO27001 & The Roles, Responsibilities and Authorities Clause
John Watt
ISO 27001 Information Security Management Systems
If you have already obtained ISO9001 you will recognise the name of this clause because of course they are both aligned to the same high-level structure. The other bonus with already having obtained 9001 is that you are already mostly the way there with achieving the requirements of this clause for your Information security management System. The i...
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ISO 27001 Information Security Management Systems Roles & Responsibilities Clause 5.3
How to Create a Lean Layout
John Watt
Operational Excellence
The other day I watched the movie The Founder with Michael Keeton who plays Ray Kroc the "founder" of the McDonalds restaurant chain. It is a great movie and it is pretty factual as biopics go, and as it turns out technically, he is not the founder of McDonalds, the McDonald brothers were (hence the name) and certainly worth a watch. It brought bac...
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Productivity LEAN layout Waste
ISO27001 & The Information Security Policy
John Watt
ISO 27001 Information Security Management Systems
Clause 5.2 of ISO27001:2013 is all about your Information Security Management Policy and it is pretty insistent that you have one, in fact its Mandatory. That is a pretty good thing since everything else in your entire Information Security Management System happens because of this policy which make sense if you think about it. Policies sit at the t...
3602 Hits
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ISO 27001 Information Security Management Systems ISMS Policy
Fractured – Waste in the Medical Clinic
John Watt
Operational Excellence
Earlier this week I had to take my daughter to the fracture clinic to get her leg checked out. She had broken it 4 weeks ago and it was check up time. It was interesting when she 1st went to get it check out when it happened. On the original visit hey had asked all sorts of questions, decided on an outcome then thought, actually we should Xray it j...
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Productivity medical LEAN Lean Thinking lean healthcare
How Does ISO Define Traceability?
John Watt
ISO 9001 Quality Management
One of the questions I get asked a lot (and it really is a lot!) is "How does ISO define traceability?" that's always accompanied with: what do they want, what things do I need put in place, will it be expensive and but my customer doesn't care about it! The answer, initially at least is, "It depends!" Obviously, this is not overly helpful, so we n...
2080 Hits
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Virtual Quality Management QHSE System ISO 9001 Traceability
ISO27001 Leadership and Commitment
John Watt
ISO 27001 Information Security Management Systems
How many times have you heard people say that it is one rule for them and another for the management? It is certainly the fastest way to kill not only the morale at your company but also the systems that you are trying to use. That is why ISO27001 Clause 5.1 is all about the requirement for Leadership and Commitment, they are codifying the need for...
5278 Hits
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ISO 27001 Information Security Management Systems Clause 5.1 Leadership and Commitment
Other Peoples Monkeys – Stop Making Someone Else’s Problems Yours
John Watt
Leadership
I have been working with a couple of people of late who are just struggling to get things done, they have so much on their plates that there is just more to do than there are hours in their working week. The result of that is that they are stealing time from their personal lives to try and get things done in their work lives and feeling guilty abou...
784 Hits
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Leadership development Coaching
The 8 Lean Wastes for Healthcare
John Watt
Posters
Free 8 Lean Wastes  for Healthcare Poster   Understanding the 8 lean wastes in healthcare is critical to any lean journey happening in a medical environment and a great place to start any journey.  We put together this simple poster that you can use to explain what each waste is with respect to the Health Care sector. Like every...
792 Hits
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quality Internal Auditor Free Resources Presentations
Determining the Scope of your ISO27001 ISMS
John Watt
ISO 27001 Information Security Management Systems
If you have taken our advice you have so far managed to work through clause for and create outputs for the other sections, 4.1 Understanding the organisation and it's context, 4.2 Understanding the needs and expectations of interested parties and 4.4 Information security management system. What that means is that you are left now with only clause 4...
609 Hits
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ISO 27001 Information Security Management Systems Scope Boundaries
8 Steps to using Bow Tie Analysis for Risk Management
John Watt
ISO31000 Risk Management
When it comes to understanding risk analysis people are used to using a risk matrix and walking through a step by step risk analyses process, it's probably the default way of looking at the analysis of risk, but it's not the only way. The bow tie method is a really visual way of understanding the impacts of a hazard, the risk it presents, the conse...
9768 Hits
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Risk ISO31000 Risk Management Bow Tie Analysis visual management
ISO27001 and the Information Security Management Clause
John Watt
ISO 27001 Information Security Management Systems
ISO27001 Clause 4.4 Information Security Management System is a small 2-line clause which does not look like it should really matter, it says: The organisation shall establish, implement, maintain, and continually improve an information security management system, in accordance with the requirements of this international standard. Great, easy, that...
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ISO 27001 Information Security Management Systems Clause 4.4
Your Team’s Secret Weapon
John Watt
Organisational Health
Solving problems can be challenging, that is after all why they are called problems. It gets harder though if it is something completely out of left field, something that is completely new to you and just leaves you stumped. It can be stressful at times, especially if you have a bunch of people all depending on your decision. Thankfully, you are pa...
501 Hits
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Organisational Health Culture diversity Leadership
ISO27001 and the Context of the Organisation
John Watt
ISO 27001 Information Security Management Systems
There are a few clauses in the ISO27001 Information Security management Systems Standard that can cause people a little trepidation or confusion, clause 4.1 – Context of the Organisation tends to be one of those. The thing is however, once you get what they are looking for here it is a really helpful thing for your organisation. Clause 4.1 Understa...
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ISO 27001 Information Security Management Systems Clause 4.1 Context of the organisation
All that stock on the shelf isn’t an Asset
John Watt
Operational Excellence
The ability to deliver client orders quickly can be the difference between winning or losing an order but how can you ensure that you do that and how quickly do you really need to do it? Part of the challenge is of course the desire everyone seems to have of wanting stuff now, to have the safety net of knowing it's there just in case you or the cli...
2736 Hits
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Productivity Throughput Cash LEAN Lean Thinking
ISO27001 and Understanding the Needs & Expectations of Interested Parties
John Watt
ISO 27001 Information Security Management Systems
If you already have ISO9001:2015 then Clause 4 of ISO 27001 is going to sound very familiar, and it should, it's pretty much the same clause but with a few, very minor tweaks in wording and the odd reference. That means you can leverage the work that you have already done in your ISO9001:2015 system for use in your ISO27001:2013 Information Securit...
1479 Hits
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ISO 27001 Information Security Management Systems Clause 4.2 Interested Parties
Breaking Organisations with Corporate Speak
John Watt
ISO 9001 Quality Management
There is a major problem in organisations, and we need to fix it. It is a problem so major that it is going to take years to fix it, and in some organisations it will be fatal, and they just will not make it I am afraid. The challenge is that the issue is not immediately obvious, first it pops up in one area of the business and then before you know...
607 Hits
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Virtual Quality Management QHSE System ISO 9001 documents
Breakfast Standard Work
John Watt
Operational Excellence
Like most parents I have a morning routine that gets followed if I want to get my daughter to school on time, there is very little variation to the routine otherwise things go wrong and we miss the school bell. Of course, we could just get up earlier I suppose and have extra time to sit around but that just seems a little wasteful. When I get up th...
548 Hits
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Productivity LEAN standard work Value Add
ISO27001 and the Initial Clauses
John Watt
ISO 27001 Information Security Management Systems
When talking to clients about implementing any ISO standard the question that they all have is "where do I start?" which seems like a really obvious question, and the answer, well that's equally obvious you start at the very beginning! Now that you have Mary Poppins in your head let's begin. The very first thing you should do is go out and actually...
677 Hits
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ISO 27001 Information Security Management Systems initial clauses
Lean and the 4 types of Problems
John Watt
Operational Excellence
Every organisation has problems, it doesn't matter how big or how small the organisation, there are always problems. They come in all shapes and sizes from little niggles like there's no A3 paper for the printer again to we have to do a full recall of the product all the way to the more serious we may have to shut the company down. There is a myria...
2095 Hits
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Productivity LEAN types of problem Continuous Improvement
ISO27001 Principle 10 – Continuous Improvement
John Watt
ISO 27001 Information Security Management Systems
Anyone who reads any of our blogs understands that continuous improvement runs through the DNA of the entire site, we live and breathe continuous improvement so it shouldn't be a surprise that we consider it a key principle of any ISO27001 Information Security management System. The expectation of continuous improvement doesn't just come from us ho...
1066 Hits
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ISO 27001 Information Security Management Systems continuous improvement
Lean Lessons from My Mum Pt2 – Less Haste, More Speed
John Watt
Operational Excellence
As a parent I find myself saying things to my 11 year old daughter that I certainly heard my parents say to me, things that made my eyes roll and managed to draw deep huffing breaths from me as these were stated for the umpteenth time, and I'm certain I'm not alone with this. Things like, tidy up your room, where is your other shoe (there is always...
572 Hits
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Productivity LEAN Waste waste reduction
ISO27001 - Principle 9: Everywhere is Involved
John Watt
ISO 27001 Information Security Management Systems
It's easy to think that when something is called Information Security that it only relates to the 'Information Technology' Department of your organisation, it's a common mistake that many people make. They believe, wrongly, that the IT geeks will have this all taken care of and it's not something for their department or their people to worry about,...
400 Hits
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ISO 27001 Information Security Management Systems Principle 9 Information
Let's Talk About Risk
John Watt
ISO31000 Risk Management
We work with a lot of organisations helping with their ISO9001, 14001, 27001 or 45001 implementation and ongoing management of their new systems. We like to use Mango for this as it's a fantastic fully integrated platform to manage all the requirements of these standards. Over the last few years, we have noticed an ongoing trend within these implem...
789 Hits
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Risk ISO31000 Risk Management Threats Opportunities
The Definition of a Defect
John Watt
Operational Excellence
When I talk to organisations about how to improve things something they all jump on is their quality, we must improve our quality. Great I'd say, so tell me what you mean by that, they would then typically run off a list of things that are found to be wrong with their products or service that either get to the customer or cause things to pile up at...
970 Hits
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Productivity defects process improvement root cause
Uncovering Improvements in your QHSE System
John Watt
ISO 9001 Quality Management
 A short while ago I got the chance to catch up with Craig Thornton from Mango QHSE, of course both being lock-down along with the rest of New Zealand and most of the world it was via a web call.  The subject was one close to my heart, improvements. Specifically how do you uncover that are already hiding within your QHSE system, that are ...
477 Hits
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Virtual Quality Management QHSE System ISO 9001 Improvement
ISO27001 – Principle 8 – Active Systems and Active Involvement
John Watt
ISO 27001 Information Security Management Systems
You may have noticed that we used the word Active twice in the title of this principle, that was deliberate. When it comes to your Information Security Management System relaying on passive, reactive security steps is going to be pretty disastrous for your organisation, waiting for something to happen ( or worse still if something happens and you d...
481 Hits
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ISO 27001 Information Security Management Systems
10 Rules to Running Successful Virtual Meetings
John Watt
Operational Excellence
With everything that is going on in the world at the moment with the Covid-19 pandemic the move to working remotely has exploded. People have, to be fair, worked remotely for a long time and been successful with it, but it's not normally been the whole team, it's normally been a few people and even then they would pop in for face to face meetings o...
3691 Hits
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Productivity virtual meetings remote working the rules
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