ISO27001 and the Awareness and Communication Requirements
John Watt
ISO 27001 Information Security Management Systems
The great thing about ISO27001:2013 is that it follows the high-level structure set out by ISO as their preferred way of working through a standard. What that means it that pretty much all the new ISO standards follow the same list of 10 clauses in the same order. It is designed to help you align your various management systems. That's really helpf...
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ISO 27001 Information Security Management Systems Clasue 7.3 Clause 7.4
List of mandatory documents required by ISO 27001:2013
John Watt
ISO 27001 Information Security Management Systems
It has been a fair while since ISO27001:2013 for Information Security Management Systems was published yet it's adoption is only really now starting to gain some traction, just in time for the work on the next revision to really get underway. Like all ISO standards there are set requirements about what you must do, ISO list these as "shall" , part ...
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ISO 27001 Information Security Management Systems Required Documents & Files
ISO27001:2013 Required Documents and Files Checklist
John Watt
Forms - Information Security
Free Checklist - ISO27001:2013 Required Documents and Files  Like everything we do, getting the notes is simple, fill in the form below and we will send it to you for FREE, no catches, no strings attached just simple, tell us where to send it to and it's yours. We have broken all the ISO27001:2013 document & records requirements down ...
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Free Resources Forms ISO27001 Required Documents & Files
ISO27001 and the Resources and Competence Requirements
John Watt
ISO 27001 Information Security Management Systems
ISO2001:2013 clause 7 is all about Support, what do you need, what have you got, does everyone know what they should be doing, have you documented it and a few other things besides that. In this post we are going to cover the first two clauses, clause 7.1 Resources and Clause 7.2 Competence because we think they pretty much go hand in hand, hopeful...
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ISO 27001 Information Security Management Systems Clause 7.1 clause 7.2
Getting an Understanding of the Critical Elements in Your Lean Journey
John Watt
Operational Excellence
Recently I had the chance to catch up with Craig from Mango QHSE to talk about lean. More specifically Understanding of the Critical Elements in Your Lean Journey, what things need to be in place if you are going to have a successful lean transformation for your organisation.  When it comes to lean people get hooked on the tools, forgetting th...
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Productivity Learning webinar Free
The 5 lean steps to stopping fire-fighting at work
John Watt
Operational Excellence
The phone is ringing and you know it is going to be another unhappy customer, the only question is what are they going to complain about? Their product is late, there are defects in what they got, they got the wrong thing, there were too many or not enough. Every time the phone it is a complaint, another fire to be put out, another thing that you n...
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Productivity fire fighting Leadership teamwork thinking
ISO27001 - Information Security Objectives and Planning to Achieve Them
John Watt
ISO 27001 Information Security Management Systems
Having objectives is pretty important if you want to achieve something or get somewhere. Organisations (hopefully) have objectives for most things like profitability, sales per year, marketing and even their ISO9001 Quality Management System. It makes sense then that there should be some objectives linked to your ISO27001 Information Security Manag...
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ISO 27001 Information Security Management Systems clause 6.2 Objectives
If you want better engagement and alignment, then its time to kill the Annual Review
John Watt
Organisational Health
The working year has many milestones that are marked on the wall or outlook calendars. Some are looked on with excitement and some, well not so much. The annual break and long weekends would be the big positives, on the other side we have things like monthly budget reviews and of course the annual employee reviews. It does not matter if you are the...
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Organisational Health Culture Annual Reviews Engagement Alignment
ISO27001 and the Actions to Address Risk & Opportunities
John Watt
ISO 27001 Information Security Management Systems
Like many of the latest ISO standards ISO27001 for Information Security Management Systems takes a risk-based approach to things. That makes sense, since it is hard to make something secure, if you do not understand the risks. Clause 6.1 of the standard – Actions to address risk and opportunities is where this risk-based thinking really kicks into ...
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ISO 27001 Information Security Management Systems risks oppertunities
Building the Lean Muscle
John Watt
Operational Excellence
Last month I was having a chat with a friend about a problem they were having at their organisation. They had been trying to get their people involved in doing some continuous improvement, or any improvement work. They had sat everyone down and told them that they needed to find ways to get products out quicker. The issue was that their order book ...
166 Hits
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Productivity LEAN Toyota kata 5s Continuous Improvement
Organisational Inductions - you are doing them wrong
John Watt
Organisational Health
Recently I was talking to a group of people (all from different organisations) about Standard Work. That is when organisations have a method of doing things, just one method, everyone does it the same way so you can get repeatable results. However, the important thing about these standard work routines or practices is that they do have to change ov...
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Organisational Health Culture inductions values People
ISO27001 & The Roles, Responsibilities and Authorities Clause
John Watt
ISO 27001 Information Security Management Systems
If you have already obtained ISO9001 you will recognise the name of this clause because of course they are both aligned to the same high-level structure. The other bonus with already having obtained 9001 is that you are already mostly the way there with achieving the requirements of this clause for your Information security management System. The i...
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ISO 27001 Information Security Management Systems Roles & Responsibilities Clause 5.3
How to Create a Lean Layout
John Watt
Operational Excellence
The other day I watched the movie The Founder with Michael Keeton who plays Ray Kroc the "founder" of the McDonalds restaurant chain. It is a great movie and it is pretty factual as biopics go, and as it turns out technically, he is not the founder of McDonalds, the McDonald brothers were (hence the name) and certainly worth a watch. It brought bac...
304 Hits
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Productivity LEAN layout Waste
ISO27001 & The Information Security Policy
John Watt
ISO 27001 Information Security Management Systems
Clause 5.2 of ISO27001:2013 is all about your Information Security Management Policy and it is pretty insistent that you have one, in fact its Mandatory. That is a pretty good thing since everything else in your entire Information Security Management System happens because of this policy which make sense if you think about it. Policies sit at the t...
3227 Hits
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ISO 27001 Information Security Management Systems ISMS Policy
Fractured – Waste in the Medical Clinic
John Watt
Operational Excellence
Earlier this week I had to take my daughter to the fracture clinic to get her leg checked out. She had broken it 4 weeks ago and it was check up time. It was interesting when she 1st went to get it check out when it happened. On the original visit hey had asked all sorts of questions, decided on an outcome then thought, actually we should Xray it j...
3593 Hits
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Productivity medical LEAN Lean Thinking lean healthcare
How Does ISO Define Traceability?
John Watt
ISO 9001 Quality Management
One of the questions I get asked a lot (and it really is a lot!) is "How does ISO define traceability?" that's always accompanied with: what do they want, what things do I need put in place, will it be expensive and but my customer doesn't care about it! The answer, initially at least is, "It depends!" Obviously, this is not overly helpful, so we n...
1164 Hits
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Virtual Quality Management QHSE System ISO 9001 Traceability
ISO27001 Leadership and Commitment
John Watt
ISO 27001 Information Security Management Systems
How many times have you heard people say that it is one rule for them and another for the management? It is certainly the fastest way to kill not only the morale at your company but also the systems that you are trying to use. That is why ISO27001 Clause 5.1 is all about the requirement for Leadership and Commitment, they are codifying the need for...
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ISO 27001 Information Security Management Systems Clause 5.1 Leadership and Commitment
Other Peoples Monkeys – Stop Making Someone Else’s Problems Yours
John Watt
Leadership
I have been working with a couple of people of late who are just struggling to get things done, they have so much on their plates that there is just more to do than there are hours in their working week. The result of that is that they are stealing time from their personal lives to try and get things done in their work lives and feeling guilty abou...
276 Hits
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Leadership development Coaching
The 8 Lean Wastes for Healthcare
John Watt
Posters
Free 8 Lean Wastes  for Healthcare Poster  

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Understanding the 8 lean wastes in healthcare is critical to any lean journey happening in a medical environment and a great place to start any journey. We put together this simple poster that you can use to exp...
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quality Internal Auditor Free Resources Presentations
Determining the Scope of your ISO27001 ISMS
John Watt
ISO 27001 Information Security Management Systems
If you have taken our advice you have so far managed to work through clause for and create outputs for the other sections, 4.1 Understanding the organisation and it's context, 4.2 Understanding the needs and expectations of interested parties and 4.4 Information security management system. What that means is that you are left now with only clause 4...
239 Hits
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ISO 27001 Information Security Management Systems Scope Boundaries
8 Steps to using Bow Tie Analysis for Risk Management
John Watt
ISO31000 Risk Management
When it comes to understanding risk analysis people are used to using a risk matrix and walking through a step by step risk analyses process, it's probably the default way of looking at the analysis of risk, but it's not the only way. The bow tie method is a really visual way of understanding the impacts of a hazard, the risk it presents, the conse...
1077 Hits
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Risk ISO31000 Risk Management Bow Tie Analysis visual management
ISO27001 and the Information Security Management Clause
John Watt
ISO 27001 Information Security Management Systems
ISO27001 Clause 4.4 Information Security Management System is a small 2-line clause which does not look like it should really matter, it says: The organisation shall establish, implement, maintain, and continually improve an information security management system, in accordance with the requirements of this international standard. Great, easy, that...
296 Hits
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ISO 27001 Information Security Management Systems Clause 4.4
Your Team’s Secret Weapon
John Watt
Organisational Health
Solving problems can be challenging, that is after all why they are called problems. It gets harder though if it is something completely out of left field, something that is completely new to you and just leaves you stumped. It can be stressful at times, especially if you have a bunch of people all depending on your decision. Thankfully, you are pa...
303 Hits
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Organisational Health Culture diversity Leadership
ISO27001 and the Context of the Organisation
John Watt
ISO 27001 Information Security Management Systems
There are a few clauses in the ISO27001 Information Security management Systems Standard that can cause people a little trepidation or confusion, clause 4.1 – Context of the Organisation tends to be one of those. The thing is however, once you get what they are looking for here it is a really helpful thing for your organisation. Clause 4.1 Understa...
1155 Hits
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ISO 27001 Information Security Management Systems Clause 4.1 Context of the organisation
All that stock on the shelf isn’t an Asset
John Watt
Operational Excellence
The ability to deliver client orders quickly can be the difference between winning or losing an order but how can you ensure that you do that and how quickly do you really need to do it? Part of the challenge is of course the desire everyone seems to have of wanting stuff now, to have the safety net of knowing it's there just in case you or the cli...
2530 Hits
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Productivity Throughput Cash LEAN Lean Thinking
ISO27001 and Understanding the Needs & Expectations of Interested Parties
John Watt
ISO 27001 Information Security Management Systems
If you already have ISO9001:2015 then Clause 4 of ISO 27001 is going to sound very familiar, and it should, it's pretty much the same clause but with a few, very minor tweaks in wording and the odd reference. That means you can leverage the work that you have already done in your ISO9001:2015 system for use in your ISO27001:2013 Information Securit...
639 Hits
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ISO 27001 Information Security Management Systems Clause 4.2 Interested Parties
Breaking Organisations with Corporate Speak
John Watt
ISO 9001 Quality Management
There is a major problem in organisations, and we need to fix it. It is a problem so major that it is going to take years to fix it, and in some organisations it will be fatal, and they just will not make it I am afraid. The challenge is that the issue is not immediately obvious, first it pops up in one area of the business and then before you know...
337 Hits
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Virtual Quality Management QHSE System ISO 9001 documents
Breakfast Standard Work
John Watt
Operational Excellence
Like most parents I have a morning routine that gets followed if I want to get my daughter to school on time, there is very little variation to the routine otherwise things go wrong and we miss the school bell. Of course, we could just get up earlier I suppose and have extra time to sit around but that just seems a little wasteful. When I get up th...
280 Hits
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Productivity LEAN standard work Value Add
ISO27001 and the Initial Clauses
John Watt
ISO 27001 Information Security Management Systems
When talking to clients about implementing any ISO standard the question that they all have is "where do I start?" which seems like a really obvious question, and the answer, well that's equally obvious you start at the very beginning! Now that you have Mary Poppins in your head let's begin. The very first thing you should do is go out and actually...
358 Hits
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ISO 27001 Information Security Management Systems initial clauses
Lean and the 4 types of Problems
John Watt
Operational Excellence
Every organisation has problems, it doesn't matter how big or how small the organisation, there are always problems. They come in all shapes and sizes from little niggles like there's no A3 paper for the printer again to we have to do a full recall of the product all the way to the more serious we may have to shut the company down. There is a myria...
1084 Hits
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Productivity LEAN types of problem Continuous Improvement
ISO27001 Principle 10 – Continuous Improvement
John Watt
ISO 27001 Information Security Management Systems
Anyone who reads any of our blogs understands that continuous improvement runs through the DNA of the entire site, we live and breathe continuous improvement so it shouldn't be a surprise that we consider it a key principle of any ISO27001 Information Security management System. The expectation of continuous improvement doesn't just come from us ho...
572 Hits
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ISO 27001 Information Security Management Systems continuous improvement
Lean Lessons from My Mum Pt2 – Less Haste, More Speed
John Watt
Operational Excellence
As a parent I find myself saying things to my 11 year old daughter that I certainly heard my parents say to me, things that made my eyes roll and managed to draw deep huffing breaths from me as these were stated for the umpteenth time, and I'm certain I'm not alone with this. Things like, tidy up your room, where is your other shoe (there is always...
358 Hits
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Productivity LEAN Waste waste reduction
ISO27001 - Principle 9: Everywhere is Involved
John Watt
ISO 27001 Information Security Management Systems
It's easy to think that when something is called Information Security that it only relates to the 'Information Technology' Department of your organisation, it's a common mistake that many people make. They believe, wrongly, that the IT geeks will have this all taken care of and it's not something for their department or their people to worry about,...
255 Hits
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ISO 27001 Information Security Management Systems Principle 9 Information
Let's Talk About Risk
John Watt
ISO31000 Risk Management
We work with a lot of organisations helping with their ISO9001, 14001, 27001 or 45001 implementation and ongoing management of their new systems. We like to use Mango for this as it's a fantastic fully integrated platform to manage all the requirements of these standards. Over the last few years, we have noticed an ongoing trend within these implem...
455 Hits
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Risk ISO31000 Risk Management Threats Opportunities
The Definition of a Defect
John Watt
Operational Excellence
When I talk to organisations about how to improve things something they all jump on is their quality, we must improve our quality. Great I'd say, so tell me what you mean by that, they would then typically run off a list of things that are found to be wrong with their products or service that either get to the customer or cause things to pile up at...
558 Hits
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Productivity defects process improvement root cause
Uncovering Improvements in your QHSE System
John Watt
ISO 9001 Quality Management
 A short while ago I got the chance to catch up with Craig Thornton from Mango QHSE, of course both being lock-down along with the rest of New Zealand and most of the world it was via a web call.  The subject was one close to my heart, improvements. Specifically how do you uncover that are already hiding within your QHSE system, that are ...
366 Hits
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Virtual Quality Management QHSE System ISO 9001 Improvement
ISO27001 – Principle 8 – Active Systems and Active Involvement
John Watt
ISO 27001 Information Security Management Systems
You may have noticed that we used the word Active twice in the title of this principle, that was deliberate. When it comes to your Information Security Management System relaying on passive, reactive security steps is going to be pretty disastrous for your organisation, waiting for something to happen ( or worse still if something happens and you d...
352 Hits
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ISO 27001 Information Security Management Systems
10 Rules to Running Successful Virtual Meetings
John Watt
Operational Excellence
With everything that is going on in the world at the moment with the Covid-19 pandemic the move to working remotely has exploded. People have, to be fair, worked remotely for a long time and been successful with it, but it's not normally been the whole team, it's normally been a few people and even then they would pop in for face to face meetings o...
2897 Hits
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Productivity virtual meetings remote working the rules
ISO27001 Principle 7: Integrated Security
John Watt
ISO 27001 Information Security Management Systems
When you think about your information systems, repositories and sources of information within your organisation have you built security into them or is it a bolt on after the fact? Is it there at all? Keeping in mind that Information Security is about more than just your IT systems and what's stored there but about all information have you built in...
357 Hits
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ISO 27001 Information Security Management Systems Principle 7
ISO27001 Principle 6 - Risk
John Watt
ISO 27001 Information Security Management Systems
Understanding the risks in your organisation is a key part of being able to effectively manage it and its part of the reason that the ISO management systems now take a risk-based approach to things. ISO27001:2015 is no different to the other standards in that respect, if you want to have an effective Information Security Management System (ISMS) th...
426 Hits
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ISO 27001 Information Security Management Systems Principle 6 Risk
The 5 Keys to Great Visual Management
John Watt
Operational Excellence
Imagine you are in the Scottish Highlands in the late 1500's between you and your extended family or Clan as we call them, you have a bit of land and around 600 cattle and sheep. Now imagine that another clan have decided that for what ever reason to have a bit of a battle. Typically, these battles were comprised of hundreds of people all on foot w...
538 Hits
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Productivity LEAN visual management Operational Excellence Objectives
Fixing the Pain with Lean Thinking
John Watt
Operational Excellence
Joe walked into a doctor's surgery convinced he was not long for this world. He sat patiently waiting for the doctor, who was running 30 minutes late, but finally it was his turn. The Doctor, an elderly and portly man with a beard that would make Santa proud, asked what the problem was. Joe explained that everywhere hurt, he said that when he touch...
433 Hits
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Productivity Lean Thinking Flow Waste
Mango and the E-Assessment Module
John Watt
The Mango Minute
The Mango Minute  The Mango Minute is a serious of video's that will take you through elements of the Mango QHSE software which is the perfect platform to manage all of your compliance requirements including Quality, Health & Safety and Environmental Management. and give you some hints on using the system in your organisation more effectiv...
291 Hits
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Mango How To video processes E-Assessment
ISO27001 Principle 5 – Set Some Values
John Watt
ISO 27001 Information Security Management Systems
When people start out on the journey for ISO27001 sometimes they can forget to stop and really think about the design of their Information Security Management System (ISMS), eventually it catches up with them and it happens. One factor in that design that most seem to gloss over however is the Values that the system is based around and that's what ...
476 Hits
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ISO 27001 Information Security Management Systems values
Wrecking a Company With Lack of Debate
John Watt
Organisational Health
I attended a client's monthly management meeting the other week and it was interesting to say the least. The session was scheduled for an hour (so in my head I'm thinking that's a bit short) and it was to cover operational performance and a new product they were designing for a new market they were looking to enter. I'd asked in advance why they we...
653 Hits
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Organisational Health Culture Meetings arguing challenge
Using Mango to Manage Other Processes
John Watt
The Mango Minute
The Mango Minute  The Mango Minute is a serious of video's that will take you through elements of the mango QHSE software and give you some hints on using the system in your organisation more effectively to cover a wide range of areas. Using Mango QHSE inside Microsoft Teams  ​Mango QHSE is the perfect platform to manage all of your compl...
314 Hits
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Mango How To video processes
Improve By Disagreeing
John Watt
Organisational Health
I was at a meeting the other week when one of those annoying corporate sound bites was used to shut someone down, you know the ones that seem to sound right but when you stop and think about it a little they make zero sense at all. We've all heard and probably, unfortunately, used them from time to time but this one is one of the dumbest ones I can...
508 Hits
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Organisational Health Culture Leadership discussion trust
Facilities Management Hints
John Watt
The Mango Minute
The Mango Minute  The Mango Minute is a serious of video's that will take you through elements of the mango QHSE software and give you some hints on using the system in your organisation more effectively to cover a wide range of areas. Keeping Track of your Facilities Management Tasks  Did you know that you can manage all of your Faciliti...
331 Hits
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Mango How To video Facilities Management
Values by Accident
John Watt
Organisational Health
Organisations talk about their values, they frame them and put them on their walls, but do they really pay much attention to them? Frequent readers of the blog know that I have a passion about organisational culture, it's the one single true advantage your organisation has over any other so having a true set of values that you can build your cultur...
577 Hits
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Organisational Health Culture values
Using Mango inside Microsoft Teams
John Watt
The Mango Minute
The Mango Minute  The Mango Minute is a serious of video's that will take you through elements of the mango QHSE software and give you some hints on using the system in your organisation more effectively to cover a wide range of areas. Using Mango QHSE inside Microsoft Teams  ​Mango QHSE is the perfect platform to manage all of your compl...
284 Hits
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Mango How To video Facilities Management
ISO27001 Principle 4 - Management Commitment
John Watt
ISO 27001 Information Security Management Systems
Let's face it when it comes to any form of system, process or way of working the one sure that that will kill it quickly and drive staff morale into the gutter is lack of management commitment. We spoke about the need for this in depth when we looked at the requirements of ISO9001:2015 for Quality Management Systems and it's exactly the same requir...
739 Hits
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ISO 27001 Information Security Management Systems management commitment
The Dazzling Possibilities of a Blank Sheet
John Watt
Organisational Health
 When it comes to changing or improving things they say it's always easier to critique an idea or a draft of something than start with a blank sheet of paper, you never really get to start with a blank sheet anyway, there's always something that's set in stone, but what if there wasn't? What if you could genuinely start with a completely blank...
706 Hits
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Organisational Health Culture A Fresh Start New Thinking
ISO27001 – Principle 3 – Responsibility
John Watt
ISO 27001 Information Security Management Systems
Ever wonder why processes and systems breakdown in your organisation? The answer is normally pretty simple and comes back to just one word, Responsibility. If you don't assign responsibility to someone to get a task done or own a process, then guess what it'll fall over. All processes and systems left unattended eventually just fall over, it's call...
627 Hits
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ISO 27001 Information Security Management Systems Responsibility
You Need A Standard
John Watt
Operational Excellence
I spend a lot of time talking to people about lean and ISO (International Standards Organisation) systems, especially ISO9001. People sometimes think that it's a strange mix of things but when you peel back the surface of ISO9001 what you have is a standard build around 2 things, understanding risk and the Plan, Do, Check, Act (PDCA) or if you are ...
876 Hits
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Productivity Standards LEAN ISO
ISO27001 – Principle 2 - Awareness
John Watt
ISO 27001 Information Security Management Systems
I often ask people I'm working with, "if you want to fix something, to improve it, then what is the 1st thing you have to have in order to be able to do that?" I get all sorts of answers usually most of these resulting of spending a lot of money, which seems to be the default approach – there's a problem lets spend money. The real answer is actuall...
917 Hits
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ISO 27001 Information Security Management Systems Awareness Principles
Culture Soup
John Watt
Organisational Health
My mum used to make the best chicken and veg soup, she'd boil up a chicken to create the stock, then remove it and add the chicken meat back, then she would add Split Peas, Pearl Barley, Lentils, Carrots, Peas, Onion and lastly some salt for seasoning. It was the same process every time, they were added in the same order, the same weights were used...
1029 Hits
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Organisational Health Culture Soup Build a Culture
ISO27001 – Principle 1 – Take Care
John Watt
ISO 27001 Information Security Management Systems
When you parked your car this morning did you lock it and put valuables in the boot, so they don't get stolen? What about when you left your house, I bet that was locked up, windows closed, oven and cooker off so as not to burn the place down. You don't want come home and find that your house is empty of all your possessions, that your family photo...
683 Hits
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ISO 27001 Information Security Management Systems Principles Care
ISO27001 Information Security Management Principles
John Watt
ISO 27001 Information Security Management Systems
When you make the decision to really look at information security there are a number of options available to you in terms of how to do it and what standards to follow - NIST, COBIT, ISA, CIS or ISO. The great thing about ISO27001 for Information Security is that it really does cover all the bases and like the updates to ISO9001, 14001, 45001, ISO 2...
1444 Hits
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ISO 27001 Information Security Management Systems
Lean and the Pipe
John Watt
Operational Excellence
I get asked pretty much every week what Lean is, what's its purpose, how can it possibly help my organisation, we don't make cars, or volume or even, we don't make anything – we are a service organisation! From time to time I also get told "we don't want lean here – we don't want to see people losing their jobs". I've even had the whole 6 sigma vs ...
900 Hits
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Productivity LEAN wastes respect for people Flow
If you want to cut someone’s hair, they need to be in the room
John Watt
Operational Excellence
"If you want to cut someone's hair, they need to be in the room". I heard that phrase a while ago and it's continued to bounce round my brain nonstop since then because frankly it's brilliant. If you want to understand leadership, engagement and one of the most fundamental tenants of lean, respect for people, then that's the phrase, that I think, w...
598 Hits
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Productivity Engagement respect for people catchball
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