I often ask people I'm working with, "if you want to fix something, to improve it, then what is the 1 st thing you have to have in order to be able to do that?" I get all sorts of answers usually most...

My mum used to make the best chicken and veg soup, she'd boil up a chicken to create the stock, then remove it and add the chicken meat back, then she would add Split Peas, Pearl Barley, Lentils, Carr...

When you parked your car this morning did you lock it and put valuables in the boot, so they don't get stolen? What about when you left your house, I bet that was locked up, windows closed, oven and c...

When you make the decision to really look at information security there are a number of options available to you in terms of how to do it and what standards to follow - NIST, COBIT, ISA, CIS or ISO. T...

I get asked pretty much every week what Lean is, what's its purpose, how can it possibly help my organisation, we don't make cars, or volume or even, we don't make anything – we are a service organisa...

"If you want to cut someone's hair, they need to be in the room". I heard that phrase a while ago and it's continued to bounce round my brain nonstop since then because frankly it's brilliant. If you ...

When Taiichi Ohno started the journey that was to revolutionise not just Toyota but the manufacturing world, which has now spread across all organisations including services and even healthcare and co...

Suppose you are sitting in your home, reading your favourite book when there's a bit of a bang and the light above you goes out. Now you are sitting there trying to read in the dark, what do you do? O...

When I talk with clients undertaking their lean journey about heading towards one-piece flow in their processes, they tend to be slightly nervous. There are lots of discussions about how that will mak...

We launched a 30 second survey a few weeks back to ask the main question, What is your biggest challenge in gaining engagement in your Continuous Improvement Programs? and the results are in. We had a...

I've never understood how being busy, having a full calendar somehow became a badge of honour, I'm so important that there is no time, it wouldn't surprise me to hear someone say they were actually bo...

Organsitions love to set up a 'team' to get things done, what they generally build are work teams and there is a subtle but important difference here, for the sack of this article we'll call them team...

Most people will by now have heard of the MVP, the Minimum Viable Product. It's the smallest functioning version of what you want to build or ultimately deliver to your customer but perhaps with limit...

Episode 8 - Top Tips for Implementing 5s  Last month we got another chance to guest on the fantastic new podcast The Quest to QHSE where we joined host Craig Thornton to talk about 5s and gave ou...

Yesterday I was sitting with my daughter in a coffee shop as we shuffled between school and one of her many extracurricular activities, she is 10 so there are a lot of activities as she tests out the ...