It's been a busy time of late between some increased travel while working with some great clients in Auckland, plus touching base with some in Christchurch, working with some really interesting individuals as part of the LinkedIn Mentoring program, preparing for our workshop next week on Understanding & Improving The Customer Experience and of ...

I overheard a conversation the other week at a between a couple of people who talking about lean. Naturally, my ears pricked up and I just hard to eavesdrop a little bit. They were making a list of their 'lean projects' they had completed already, which was quite a list. They were then going to set their sights on their next 'lean project' and how ...