When I talk with people about their quality system or ISO9000 the one bit they all tell me is that they have lots of Non Conformances getting captured (which is good) or that they have just had an audit and passed with no issues (which is not so good!). What I tend to pick up though is that Non Conformances are seen as a bad thing, someti...
When you ask people what is the most important principal of a quality management system, you will undoubtedly get a multitude of answers, some formed by facts, some not so much and some are just sitting on the fence claiming all are important. Anyone who knows me will agree here, I'm not much for sitting on the fence! Maybe it's part of being ...
In our last post we pointed out that skipping the initial sections of the ISO9001 standard is dumb, it's like walking into the movies after the first 30 minutes and hoping you know what's going on, so if you haven't read our post on the initial clauses pop back there and have a read, we'll wait. ISO9000 and The Initial Clauses (the one...
When you go see a movie or start binge watching your new favorite show you don't jump in a third of the way through because you know that the early stuff is just pointless, it doesn't add anything or skip the first 3 or 4 chapters of your book because, well the interesting stuff is always in the middle. That 1st part of any story is always the crit...
When you go see a movie you don't turn up a third of the way through because you know that part is pointless or skip the first 3 or 4 chapters of your book because, well the interesting stuff is always in the middle. That 1st part is the critical opening act, it's where the whole story, the basis for everything is set up, it's critical to the end o...
We are excited to launch our new Virtual Quality Management Service which is designed to provide companies who do not have a dedicated Quality Management resource the support normally associated with a full time person but without the cost linked to employing that full time person. We do this by offering companies a set number of 'da...
A lot of the time when you ask companies about their ISO9000 compliance they are ever so eager to show you their quality statistics, the Xbar charts and a multitude of other charts, talk about their outgoing and incoming quality checks and of course customer returns levels. All of which is great, but that's only a part of ISO9000 and some would arg...
In our last post we pointed out that skipping the initial sections of the ISO9000 standard is dumb, it's like walking into the movies after the first 30 minutes and hoping you know what's going on so if you haven't read our post on the initial clauses pop back there and have a read, we'll wait. ISO9000 and The Initial Clauses (the one'...
Clause 4 if the ISO9001:2015 standard is broken into 4 sections in a bid to make it cleared, for the user which are: 4.1 Understanding the Organisation & its Context4.2 Understanding the needs & expectations of interested parties4.3 Determining the scope of the quality management system4.4 quality management system & it's processes Now,...
Clause 4.1 of the ISO9001:2015 standard is a new and can cause a fair bit of confusion, hand wringing and general bewilderment for people, I know when I first read it I thought WHAT THE!? but then I read it again (and again) and did some research and thought, actually I see what they are doing here, that's pretty helpful, I can see how any organisation would benefit from it so here's my take on it, hopefully it helps.
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