Operational Excellence

There are as many ways to run a to do list as there are days in the month, probably more! The other day I was having a coaching session with a new leader in a business and they were sharing their to do list set by their boss with me. I found it quite an eye opener, there were a great many things, 10 in total with an A against them inferring these w...

I've sat in a few, ok a lot of exec & operations meetings at companies as they discuss the various metrics that are being used to monitor the performance of the company and make some fairly major decisions. Each time I do I see largely the same thing, and it's not good. The range of metrics used in businesses always surprises me in the commonal...

If you want to change the culture in your organisation focus on the behaviours, no big shock really but what if I said there is a good chance that your own measures or business metrics are fighting against your efforts to grow your culture and improve behaviours?   Lets Look At An Example  We worked with a company who said that "Quality i...

You will have heard the saying - if a tree falls in the forest does it make a noise, well Productivity is kind of the same, Are you really productive if no one knows or rather how do you know you are productive if you are not actually measuring it? A question we always ask clients is how you view your business? Is it effective, ...

On Wednesday morning my alarm went to remind me to get up to watch SpaceX's Falcon Heavy take off on it's test flight. Truth be told I didn't need the alarm, I was up already and excited, this was history in the making. Then, disappointment it was delayed by over an hour because the wind conditions weren't quite right. Finally the wind was good, th...

Every business has problems, it doesn't matter the size or complexity of the business issues come up, daily some large and some small. What defines great business and great business cultures is how they solve those problems both in terms of the solutions they come up with and the methods they use to do it. The size of the problem often dictate...

It's been a busy time of late between some increased travel while working with some great clients in Auckland, plus touching base with some in Christchurch, working with some really interesting individuals as part of the LinkedIn Mentoring program, preparing for our workshop next week on Understanding & Improving The Customer Experience and of ...

Before we start I want to point I'm not going to be talking about in-depth project management or project office systems, I'm not talking about slippage, work breakdown structures or Gant charts or  Scrum sessions or anything like that. What I am talking about is actually controlling what projects happen in your organisation and why that's...

You hear the advice from a huge number of people, hit the big things 1st, focus on the biggest bang for the buck, don't sweat the small stuff. Yet the thing that people forget, it's all small stuff, until it's not! Big stuff starts out as small stuff, then it grows, it feeds waste or lack of accountability or poor company culture and it grows then ...

Volume is the solution, volume will make you more productive, volume will reduce costs. That's the goal, reduce costs and send more money to the profit line. The more you can spread your set up costs over a larger run (like spreading jam on toast) the cheaper things will be and the more profit you will make. Problem solved.. just make more! Except,...