One of the 5 fundamental principles of lean is to obtain flow, find a way that your product or service flows seamlessly from the start of your process to your client and do this as fast as is practica...
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If you are a long-term reader of our blog you will know that one of the things that we continually talk about is your organisational values and how you reflect these in everyday operations, how you li...
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Information has always been a premium resource, it's always been something that has been controlled and guarded to ensure that those who shouldn't have it, don't. If you look back through the ages it'...
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I get asked all the time what is the point of lean? Why would you 'do lean'? It's actually a pretty common question and there are many many answers that people give when they are asked about it. The p...
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It was Dan's idea, it can't be wrong, can it? Dan hired that person, they must be Ok, it's everyone else that just need time to adjust. Dan's the leader, so must know all of the answers, doesn't he? L...
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Unfortunately, Most continuous improvement programs fail, either completely or they fail to live up tot eh hype and expectations that are set up front for them The reason for this is that they ar...
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Understanding exactly what you need to do in order to achieve ISO9001:2015 can be a bit of a challenge. Sometimes the language in the standard can be a little, well, unclear. Don't get me wrong the 20...
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When an organisation makes the decision that they need to achieve the ISO9001:2015 certification there are normally a number of factors that influence the decision, because let's face it, it's not a s...
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We all have habits; they build up over time and whether we like them or not form a large part of who we are and how we go about doing things. Before we leave the house, we check our pockets for the ke...
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Last week I was involved in a conversation with a person I met at a networking event where we were discussing problems they were having at their workplace with people not following processes. They ask...
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One of the great things about doing online surveys is that you can get completely honest feedback from people about virtually anything. One of the downsides of course of doing surveys is that you have...
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You have done it, the ISO9001:2015 certificate is on the wall and all that hard work of building a Quality Management System that really delivers for your organisation is behind you, so why are we tal...
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Congratulations, you have got to the point where it is time for the stage 2 audit of your new ISO9001:2015 certification audit of your Quality Management System. You have spent many hours trainin...
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How do you measure success? Is it money? Is it fame or influence is it the ability to do what ever you want or is it something else? I'd like to argue that it is none of these, you may end up with one...
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It's finally time, you have done all the hard yards and now it's time to actually get your new ISO9001:2015 system officially certified, so what exactly does that mean and how do you do it, there are ...
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