How do you measure success? Is it money? Is it fame or influence is it the ability to do what ever you want or is it something else? I'd like to argue that it is none of these, you may end up with one...
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It's finally time, you have done all the hard yards and now it's time to actually get your new ISO9001:2015 system officially certified, so what exactly does that mean and how do you do it, there are ...
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As we have worked through all of the clauses within ISO9001 in this blog series we have highlighted a number of areas where you need a document or need to be keeping a record of things, but to be fair...
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A month ago I caught up with some friends for a drink and a chat to set the worlds to rights. I should explain that means we had a really good chat about everything that was bugging us and shared our ...
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When we start talking to organisations about the use of checklists in their operations to ensure nothing gets missed and what needs to get check or inspected gets, well, checked and inspected we get a...
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The management review is possibly one of the most useful parts of the entire standard yet it's also one of the most underused! ISO9001:2015 Clause 9.3 is all about the requirements for that management...
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Martin looked at the calendar on his wall and back to the invite on the screen to the off-site review. That can't be right he thought, we only just had an off-site to figure out this strategy stuff. H...
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When we talk to people about ISO9001 there are a few things that come up as the reasons not to do it, one is the need to document things, the other is around non-conformance and the final one is alway...
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The Problem ​ One of our ISO9001 clients was struggling to collect customer satisfaction data from all their customers, they have over 50 active clients! They were concerned that they were not having ...
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Let's face it if you are working through ISO9001:2015 you already know that you need to monitor, measure, analyse and evaluate your quality management system, we talked about it way back in Clause 4.4...
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I have a question for you to think about this week. How often have you had a conversation with a colleague, a staff member or perhaps even your partner where you left feeling sure they knew what to do...
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Unless you are operating in some mystical nirvana the reality is at some point you are going to have rework in your organisation, you have rework because you have a non-conforming output and so ISO900...
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