"If you want to cut someone's hair, they need to be in the room". I heard that phrase a while ago and it's continued to bounce round my brain nonstop since then because frankly it's brilliant. If you want to understand leadership, engagement and one of the most fundamental tenants of lean, respect for people, then that's the phrase, that I think, w...

I get asked pretty much every week what Lean is, what's its purpose, how can it possibly help my organisation, we don't make cars, or volume or even, we don't make anything – we are a service organisation! From time to time I also get told "we don't want lean here – we don't want to see people losing their jobs". I've even had the whole 6 sigma vs ...