Clause 8.5.2 of ISO9001:2015 is a very brief section which outlines the need for the organisation to (it's got that Shall word in it again meaning you must) be able to identify and trace their products and services, it's brief but important, here's why.   Identification Let's start with identification since you would find it tricky to trace an...

Up till now Section 8 of ISO9001:2015 has been really dealing with the planning of the provision of your products and services, in clause 8.5 however that changes to the actual delivery of your products and services and there is a bit to think about here, thankfully you have been working through all the previous clauses in which case this part is e...

How many times have you had issues with your suppliers or contractors and the root cause of that issue turned out to be that they just didn't have the right information or clear information from your organisation? It happens more often than people care to admit yet there is no need for this to happen if you actually take a bit of time and think abo...

 ISO9001:2015 Clause 8.4.2 is all about expanding on what type of controls and the extent that you need to manage these controls on your suppliers to ensure that they meet the necessary requirements to deliver you good products or services in line with your requirements and that their processes don't adversely impact your products or services....

ISO9001:2015 takes a fairly decent step forward in how it handles or rather requires you to handle your Supplier Management within your Quality Management System. It used to be that you just needed a list of your suppliers and to be honest not too much else, it's changed a bit from that. Clause 8.4 is all about the new requirements on organisations...

ISO9001:2015 clause 8.3.5 Design and Development Outputs can sometimes cause confusion on it's purpose. It is not about the actual product that is being designed but about the outcome of the design process, a design drawing or CAD model for example. Requirements of the Design & Development Output Clause   The aim of this section is to ensu...

Think about clause 8.3.4 Design and Development Controls within ISO9001:2015 as the Check section of the Plan Do Check Act (PDCA) loop. In earlier clauses of section 8.3 – (Design & Development of Products & Services) the organisation was required to carry out some detailed design & development planning and to look at the assorted input...

In this second part of the discussion about ISO9001:2015 Section 8.3 we are going to look at section 8.3.3 of ISO9001:2015 which is all about the Design & Development Inputs to your product or service. The aim of this clause is simple, lets make sure you have considered everything you need to when designing your product or service  8.3.3 D...

ISO9001:2015 Clause 8.3 is all about how your organisation carries out it's design and development of products and services. Now obviously if you do not actually carry out any design or development work then this section is not applicable to you and you are allowed to exclude it from your ISO9001:2015 system, however your request for exclusion will...

One of the questions I get asked a lot about ISO9001:2015 is what they heck is the difference between a Process, a procedure and Work Instructions (sometimes also called Standard Operating Procedures). It's surprising how much gnashing of teeth, squabbling among teams and dents in office walls this issue causes, so here is you nice and simple break...

How often have you got into the manufacture or design of a product and realise that you really don't either understand exactly what you should be making or that you are not capable of making it? ISO9001:2015 clause 8.2 Requirements for Products and Services is really aimed at avoiding this situation from happening. It's important then, that you do ...

If you think about the first 7 clauses of the ISO9001:2015 as building the framework of your Quality Management System then section 8 - Operation is very much about putting some substance on that framework. Section 8.1 - Operational Planning and Control, that we will discuss here, gives the requirements for the organsiation to put into place the&nb...

Clause 7.5 - Documented Information is a new section within the ISO9001:2015 standard, this section highlights what is required when creating and controlling documentation that is required to support your Quality Management System and the requirements have obviously changed since technology has moved on significantly since the last iterat...

Although ISO9001:2015 splits out Awareness (Clause 7.3) and Communication (Clause 7.4) it seemed wrong not to cover them together since when you think about it is, is it possible to have awareness without communication? Here's what the new ISO9001:2015 standard looks for in these clauses. ISO9001:2015 Clause 7.3 – Awareness  This section of th...

ISO9001:2015 has split out Competency and Awareness which were combined in the 2008 standard, I'm not sure if this is a good or a bad thing as you can't possibly have any Competency without Awareness (or Communication!) but for simplicity sake we'll take each of the new sections in turn so in this post let's talk about Competency and how ISO9001:20...