You Need A Standard

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I spend a lot of time talking to people about lean and ISO (International Standards Organisation) systems, especially ISO9001. People sometimes think that it's a strange mix of things but when you pee...
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Lean and the Pipe

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I get asked pretty much every week what Lean is, what's its purpose, how can it possibly help my organisation, we don't make cars, or volume or even, we don't make anything – we are a service organisa...
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If you want to cut someone’s hair, they need to be in the room

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"If you want to cut someone's hair, they need to be in the room". I heard that phrase a while ago and it's continued to bounce round my brain nonstop since then because frankly it's brilliant. If you ...
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Lean and the Million Dollar Printer

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When Taiichi Ohno started the journey that was to revolutionise not just Toyota but the manufacturing world, which has now spread across all organisations including services and even healthcare and co...
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Building a Plan to Change a Lightbulb

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Suppose you are sitting in your home, reading your favourite book when there's a bit of a bang and the light above you goes out. Now you are sitting there trying to read in the dark, what do you do? O...
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The Benefits of One-Piece Flow

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When I talk with clients undertaking their lean journey about heading towards one-piece flow in their processes, they tend to be slightly nervous. There are lots of discussions about how that will mak...
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Continuous Improvement Engagement Survey Results

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We launched a 30 second survey a few weeks back to ask the main question, What is your biggest challenge in gaining engagement in your Continuous Improvement Programs? and the results are in. We had a...
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Setting a Team for Success

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Organsitions love to set up a 'team' to get things done, what they generally build are work teams and there is a subtle but important difference here, for the sack of this article we'll call them team...
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Minimum Viable Improvements

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Most people will by now have heard of the MVP, the Minimum Viable Product. It's the smallest functioning version of what you want to build or ultimately deliver to your customer but perhaps with limit...
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Top Tips for implementing 5s - Podcast

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Episode 8 - Top Tips for Implementing 5s Last month we got another chance to guest on the fantastic new podcast The Quest to QHSE where we joined host Craig Thornton to talk about 5s and gave our...
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Talking Transport Wastes and the 10 year Old Consultant.

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Yesterday I was sitting with my daughter in a coffee shop as we shuffled between school and one of her many extracurricular activities, she is 10 so there are a lot of activities as she tests out the ...
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The Quest to QHSE Podcast

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Episode 6 I was really delighted to participate in episode 6 of The Quest to QHSE Podcast with Craig where we got together and talked about how to use lean improvements to save money, something t...
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Measuring Lean Success

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As questions about lean go, how to measure the success of a lean program or 'how lean' is an organisation seems to be getting an increasing amount of air time in meetings, in part, it's about how do w...
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Understanding the Real Waste

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The other week I had a really interesting discussion over a coffee with potential client. They had been working internally to find a way to really drive and push a continuous improvement culture into ...
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Lean Lessons From My Mum

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It's a bit of a sitcom stable, the main character comes out with a comment or a put down and then gasps, the hand goes to their mouth and then they utter that terrible phrase... Oh no! I sound like my...
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Improving Flow with Changeovers

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One of the 5 fundamental principles of lean is to obtain flow, find a way that your product or service flows seamlessly from the start of your process to your client and do this as fast as is practica...
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Lean – The Why, What and How.

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I get asked all the time what is the point of lean? Why would you 'do lean'? It's actually a pretty common question and there are many many answers that people give when they are asked about it. The p...
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Webinar Rerun - Buiding a Continuous Improvement Program with Toyota Kata

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Unfortunately, Most continuous improvement programs fail, either completely or they fail to live up tot eh hype and expectations that are set up front for themThe reason for this is that they are...
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Lean and the Magic of Checklists

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When we start talking to organisations about the use of checklists in their operations to ensure nothing gets missed and what needs to get check or inspected gets, well, checked and inspected we get a...
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The Lean Lighthouse

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Lighthouses have got to be one of the most magical of buildings ever created, I love them. They stand against the mighty elements, the wind, the rain, the hail, the sun and everything else the environ...
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