Is your Quality, Health & Safety or Environmental Compliance system working for you? How much time are you wasting trying to chase people to get things done, trying to remember to follow up on tasks, getting your Audits up to date, controlling documentation, dealing with customer complaints and capturing your Health & Safety Risks or incidents?
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Often you will hear an organisation talk about being 'lean' they have lean processes, they have driven down the waste in their systems, they have 5s and Kanban's and management by walking around, everyone is clear on the goal and so many more great things happening, in their manufacturing area. Yet take 10 steps into their offices, their service or admin area of the organisation and guess what, there is zero lean thinking happening here. The organisation then has a pocket of lean which just happens to be in their manufacturing area, but they are not truly a lean organisation.
Waste is fairly easy to spot in manufacturing areas, in some cases you can quite literally fall over it and it's the area that gets all the press. Yet there is a huge amount of waste in the non-manufacturing areas of the organisation as well, some studies suggest up to 80% of the waste lives here! So why aren't organisations looking here?
Now, think about your admin side of things, from a lean waste point of view, how much handling, rework, reverification, and other things can you think of, how is the 5s while you are there?
Over the coming weeks, we will be talking about how the 5 core principals of lean:
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