Improve productivity by understanding Internal & External Operations

Improve productivity by understanding Internal & External Operations

Productivity is a fickle thing, it can drive you to make some interesting and costly decisions in the name of getting more out of your process. Organisations the world over get sucked into the belief ...

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Multiplying the power of your Quality Systems

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If you missed our webinar on how ro Muliply the power of yoru quality system with the amazing Tamela Serensits from Argolytics then you are in luck, we recorded it! The whole point of the webinar was ...

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ISO14001 and Understanding the Needs & Expectations of Interested Parties

ISO14001 and Understanding the Needs & Expectations of Interested Parties

Many organisations that decide to achieve ISO14001 for Environmental Management systems already have ISO9001:2015, which is great because the two systems are very closely aligned and follow the same H...

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AS9100 Clause 8.1.1 - The Operational Risk Management Requirement

AS9100 Clause 8.1.1 - The Operational Risk Management Requirement

Throughout the whole AS9100D standard, risk-based thinking is an important thread. In clause 6.1 you are required to look at the risks (and opportunities) linked to the quality management system of th...

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ISO27001 and Annex Clause 18 – The Compliance Requirement

ISO27001 and Annex Clause 18 and The Compliance Requirement

Every standard has a requirement that you understand and meet your legal, statutory, regulatory, or contractual obligations. Organisations should have a register to manage these things where you can l...

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The absolute beginners guide to iso27001

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Redirect test Get In Touch If you need any support in developing or improving your meetings then click here to make an appointment and find out how we can help you Make Things, Better You can also cal...

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Time to get rid of the Zombies!

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We've hit the final quarter of the calendar year, and now is probably a good time to talk about the very best place you can spend a bit of your time. Yes, you need to keep delivering for your clients ...

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ISO 27001 and the Annex Clauses - Clause A17 Business Continuity

ISO27001 and the Annex Clauses - Clause A17 Business Continuity

According to Wikipedia, business continuity is defined as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive in...

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Making your Quality Control Data Capture Simple

Making your Quality Control Data Capture Simple

One of the challenges with quality management is building systems and processes that are simple enough for people to use, and want to use, but be robust enough to give you what you need to achieve. As...

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AS9100 Clause 8.1 - The Operational, Planning & Control Requirements

AS9100 & Operational Planning

If you think about the first 7 clauses of the AS9100 REV D as building the framework of your Quality Management System, then section 8 - Operation is very much about putting some substance on that fra...

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Beware the HiPPO

Beware the HiPPO

Beware the HiPPO! It sounds like something out of the latest blockbuster superhero or horror film doesn't it, a dire warning to the hero about the danger the HiPPO poses with the expectation that the ...

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ISO27001 and Information security incident management

ISO27001 and Information security incident management

When we are talking to our clients about steps, they can be taking to improve their management system is stressing the need to capture any incidents that have occurred and improvements that they have ...

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AS9100 and The Documented Information Requirements

AS9100 and The Documented Information Requirements

Clause 7.5 - Documented Information within the AS9100 REV D standard highlights what is required when creating and controlling documentation that is required to support your Quality Management System ...

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ISO27001 and the Supplier relationship requirements

ISO27001 and the Supplier relationship requirements

Like many of the ISO standards ISO27001 for information security management systems needs you to have a relationship with your supplier, that relationship of course should be one of mutual benefit and...

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Using 5s in maintenance to avoid burning down the plant

Using 5s in Maintenance to avoid buring down the plant

I always remember the 1st time I helped implement 5s into a factory. 5s (Sort, Set, Shine, Standardise and Sustain) is one of the many 'tools' used by organisations when moving to taking lean thinking...

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ISO27001 and the System acquisition, development, and maintenance Requirement

ISO27001 and the System acquisition, development, and maintenance Requirement

For many organisations having any form of information security system is new, and that can make it a little challenging. It means that you are having to graft your new systems onto what you already ha...

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AS9100 and the Communication Requirement

AS9100 - The Communications Requirements

AS9100 clause 7.4 Communication is a small and innocuous clause, there really doesn't seem too much to it on the face of it. This clause in Rev D of the AS9100 standard for Aviation, Space and Defence...

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ISO14001 for Environmental Management Systems – What the heck is it about?

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One of the great things that we see happening in the compliance world at the moment is an upsurge in the interest in gaining accreditation to ISO14001 for environmental management systems (EMS). There...

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ISO27001 and the Annex Clauses – Clause 13 Communications Security

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While this annex clause of ISO27001 for Information security management systems (ISMS) is named Communication Security, think of it more as the security linked to how you move your information around ...

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If you want to really improve your productivity here is the one question you need to ask first!

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I overheard a conversation in a café the other day between a few people sitting round a table in what I presume was an off site catch up for the management team. They were discussing some of the chall...

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AS9100 and the Awareness Requirements

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Although AS9100 REV D requirements for your Quality Management System (QMS) is built on top of the ISO9001:2015 standard, there are a few areas where the requirements of the Aerospace standard are dif...

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ISO27001 and the Annex Clauses – Clause A12 – Operations Security

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Annex 12 – Operational Security for your ISO27001:2013 Information Security Management System (ISMS) is a pretty substantial clause since it's all about preventing the loss or availability, integrity ...

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The ultimate employee performance test - Would you rehire them?

The ultimate employee performance test -would-you-rehire-them

If I knew then what I know now… The inference from that little phrase is that you would obviously make a different decision and so things would turn out better. Often however that's not the case, cert...

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Continuous Improvement or Respect for people - what is more important?

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This Week's Question  This is a question that comes up a lot in discussions when we're implementing some lean with clients, "If we want to have a lean culture what is more important, respect for ...

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AS9100 and the Competence Requirement

as9100-and-the-competence-requirement

Within the AS9100 REV D standard Competency (Clause 7.2) and Awareness(Clause 7.3) are split into 2 separate clauses, that makes sense if you look at competency as purely skill or knowledge based but ...

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ISO27001 and the Annex Clauses – Clause A11 Physical and Environmental Security Pt2 - Equipment

iso27001-and-the-annex-clauses-clause-a11-physical-and-environmental-security-pt2-equipment

We split ISO27001 for Information Security Management Systems Annex Clause A11 into 2 parts to try and keep it a bit shorter but also to emphasis that you do need to think about both areas as two step...

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Defining what you are and what you are not

defining-what-you-are-and-what-are-not

Over the years we have talked with many organisations about their mission, vision, and company values, about setting up objectives and people to do well and be aligned to those things and it's gone we...

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Should we be doing contingency planning for my ISO Management System?

Should we be doing contingency planning for my ISO Management System?

This Week's Question  A few weeks ago I had a conversation with a few people around how things were going with their business in light of the ongoing uncertainty of the pandemic and day to day bu...

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AS9100D and the Organisational Knowledge Clause

AS9100D and the Organisational Knowledge requirement

AS9100 REV D Standard Clause 7.1.6 – Organisational Knowledge can be a bit of a challenge for some to get their heads around. Organisations can have differing views internally about what organisationa...

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ISO27001 and the Annex Clauses – Clause A11 Physical and Environmental Security

ISO27001 and the Annex Clauses – Clause A11 Physical and Environmental Security

When people think about ISO27001 for Information Security Management Systems (ISMS) they tend think about the world of cyberspace, of virtual set ups and protecting their information form someone on a...

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AS9100D and the monitoring and measuring resources requirement

AS9100D and the monitoring and measuring resources requirement

AS9100 REV D Section 7.1.5 is all about the how you look after measuring devices, calibration and measurement traceability. It's not a massive change from the previous standard but what does it mean a...

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Takt Time Vs Cycle Time - Which is more important for your lean journey?

Takt Tiem Vs Cycle Time, Which is more important

We put the call out to our Newsletter readers, on LinkedIn, Facebook and Twitter for questions. Questions that people are struggling with around ISO, Lean or leadership that they wanted help with and ...

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ISO27001 and the Annex Clauses – Clause A10 Cryptography

ISO27001 and the Annex Clauses – Clause A10 Cryptography

When you first think about cryptography and it's uses, it's not hard to just to the realms of James Bond and secret codes that unlock the secrets of organisations and the nation, why would you need to...

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Understanding the Compliance Register & why you need one

Thursday Q&A - Understanding the compliance Register

We put the call out to our Newsletter readers, on LinkedIn, Facebook and Twitter for questions. Questions that people are struggling with around ISO, Lean or leadership that they wanted help with and ...

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How to meet ISO9001 traceability requirements

Thursday Q&A ISO9001 traceability

We put the call out to our Newsletter readers, on LinkedIn, Facebook and Twitter for questions. Questions that people are struggling with around ISO, Lean or leadership that they wanted help with and ...

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AS9100D and the resource requirements

AS9100D and the Resource requirements

AS9100 REV D Section 7, Support, is probably a little bit more detailed than the clause in rev C, and that's a good thing. Clause 7.1 – Resources especially, has a chunk more detail than the previous ...

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Thursday Q&A - Understanding & Improving your 5 Why's Process

Understandign and Improving yoru 5 Why's Process

We put the call out to our Newsletter readers, on LinkedIn, Facebook and Twitter for questions. Questions that people are struggling with around ISO, Lean or leadership that they wanted help with and ...

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Thursday Q&A - Management Reviews and Design Processes

manageement-review-and-design-process

We put the call out to our Newsletter readers, on LinkedIn, Facebook and Twitter for questions. Questions that people are struggling with around ISO, Lean or leadership that they wanted help with and ...

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ISO27001 and the Annex clauses – Clause A9 Access Control

ISO27001 and the annex clauses – Clause A9 Access Control

It's probably fair to say that when people think about information security and ISO27001 they rightly think about passwords, access control and who can see what information. Your Information Security ...

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AS9100D Clause 6.3 – Planning of Changes to your AS9100D Quality Management System

Planning of Changes for AS9100D

It is important to remember that your AS9100D Quality Management System (QMS) is a living and evolving system. That means that over time you and your team will make changes to the system either becaus...

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Improve your business by losing Tradition

Improve by losing tradition

In 1926 Henry Ford wrote the book Today and Tomorrow. It's a fascinating book and it's littered with insights that wouldn't be out of play in any modern lean discussion, little wonder since Taiichi Oh...

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7 tips to ensure your ISO System IS your business system

7 tips to ensure your ISO System IS your business system

Compliance systems can be a pain, all that extra work, the paperwork, the audits, the forms, and reviews. The time that you waste chasing people up to do things they don't feel they should do and of c...

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ISO 27001 and The Annex A Clauses - Clause A8 Asset Management

ISO 27001 and The Annex A Clauses - Clause A8 Asset Management

Often companies when you start talking about asset management you find that companies don't really have a proper asset list, sure they may have a list of capitalised items they have bought that have b...

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AS9100 Rev D and the Quality Objective Requirement

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The AS9100 rev D standard for Quality Management Systems for Aviation, Space and Defence organisation's Clause 6.2 is all about setting your quality objectives for the organisation. It is another of t...

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Using kanban to help flow

Using-Kanban-to-help-flow

Creating flow in your operation is the ideal state if you want to have a lean process. Anything that stops you flowing product (or services) from start to finish in your organisation is something you ...

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Build on the right foundation

Build on the right foundation

One of the things that happen when organisation start to build towards implementing their ISO management systems is that they look at the standard and try to figure out where to start. As people tend ...

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ISO27001 and The Annex A Clauses - Clause A7 Human Resources Security

ISO27001 and The Annex A Clauses - Clause A7 – Human Resources Security

When organisations think about Information Security and what things need to be in place to achieve their ISO27001 Information Security Management System (ISMS) certifications for some reason they most...

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AS9100 and the Actions to Address Risk and Opportunities

Actions to Address Risk and Opportunities

As we have mentioned before AS9100 REV D is very much focused on understanding the Risks in your Quality Management System and to your organisation plus how you will handle them. It makes sense, worki...

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Lean - Process Tracking Letters Template

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Free Template - Process Tracking Letters Template   We have put together a collection of daily Process tracking letters that you can use to track all of your key business processes daily and...

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How to create a culture of Continuous Improvement when you have no money.

Doing-CI-with-No-money

What would you do if one day your accountant walked in and said Ok boss, we have no money and the bank is going to have to step in. They are going to keep us afloat and let us trade out of the problem...

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AS9100 and the Leadership Clause

AS9100D and the Leadership clause

The interesting thing about the leadership clause of any standard is that it is one many organisation do not pay enough attention to. It tends to be an area where people still believe it is the qualit...

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ISO 27001 and The Annex A Clauses - Clause A6

ISO 27001 and The Annex A Clauses - Clause A6 - Organisation of Information Security

Clause A6, Organisation of Information Security, of the ISO 27001 is about providing guidance on the management framework of your Information Security Management System (ISMS). Clause A6 is split into...

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Lean and The Product Path Diagram

Lean and the product path diagram

The great thing about lean is that there is always more to learn, there is always improvement in the thinking, the methodologies, the approaches, and the tools that get used. However, the underlying i...

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Get rid of the Sacred Cow of Best Practice

Get rid of the sacred cow of best practice

How many times have you heard that a new process or a business change was being done to align to 'best practice'? Other phrases in the same mould are 'that this new process or methodology has worked i...

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ISO27001 and The Annex A Clauses - Clause A5

ISO27001 and The Annex A Clauses - Clause A5

ISO27001:2013 Annex A for Information Security Management Systems may seem like a bit of a long list of controls, there are 114 of them after all! However, it is fair to say that Annex A of the standa...

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AS9100D, Terms & Definitions and the Context of the Organisation

AS9100D-Terms--Definitions

When you read through AS9100 D you will notice that where ISO9001:2015 may hint at something or assume you understand what it means, AS9100D is far better at being explicit in what it's talking about....

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Lean and the art of Pre-Visualisation

lean adn the art Pre-Visualisation

Over the weekend I send some time down in Twizel which is in middle of New Zealand South Island. It is nestled not far from Mount Cook, NZ's highest peak and Queenstown, the adventure capital and is h...

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Looking for Signals (how Visual Management can reduce tiredness)

Looking for signals - how lean and visual management can reduce tiredness

I remember sitting in Biology back in high school (admittedly a long time ago) and the teacher explaining that our bodies were just a big battery for our brain. Sure, we have arms for reaching out and...

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ISO27001 and the Improvement Clause

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Clause 10 of ISO27001 Information Security Management Systems (ISMS) is where you get some serious value for your organisation. Along the way to implementing your ISMS you have planned things out, you...

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5 Top Tips for Creating a Great Internal Audit Schedule

5 Top Tips for Creating a great Internal Audit Schedule

It does not matter if you are working to achieve or already have your International Standards Organisation (ISO) certification internal auditing is a key element you need to master. Internal auditing ...

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